Shop rules

Information about the purchase, methods and terms of payment, shipping, warranty, returns.

I. General provisions

1.The online store operating at is run by KRL WOODEN ART s.c. Janusz Krężel, Mariusz Krężel, entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, with the address of the place business activity: Norwida 16 Street, 55-200 Olawa, Tax ID: 9121927611, REGON: 382054132, e-mail address:
2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store
3. Orders are accepted via the website, individual orders by e-mail:

II. Offer

1. All desks offered in the store are made by hand.
2. All prices listed on the website are gross prices (including VAT).
3. The products offered in the store have the seller's warranty, valid in Poland.
4. The order fulfillment time is from 1 to 21 business days, counting from the day the payment for the order is credited. The delivery time given on the products subpage is indicative and may be shorter or longer.

III. Procedure for concluding a sales contract

1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an order using the Order Form in the Online Store.
2. After placing the order, the Seller immediately confirms its receipt and at the same time accepts the order for execution. Confirmation of the receipt of the order and its acceptance for implementation takes place by sending the Customer an appropriate e-mail to the Customer's e-mail address provided during the ordering process, which contains at least the Seller's declaration of receipt of the order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.
3. If it is not possible to execute the order within the time limit specified in sec. 4 above, the Seller may inform the Customer about it by e-mail and return the Customer the entire sum of money - unless the Customer agrees to extend the time of receipt of the Goods. This applies in particular to Goods that require adaptation to the individual needs of a specific customer.

IV. Methods and terms of payment for the product

1. The customer can choose one of the following payment methods for the ordered goods:

  • online payment via the Przelewy24 system
  • online payment via Payu
  • online payment via PayPal
  • traditional bank transfer
  • payment on delivery

2. Transfers should be made to the Seller's bank account
Satander Consumer Bank
account number (PLN): 61 1090 2428 0000 0001 4157 6466
account number (EUR): PL 73 1090 2428 0000 0001 5023 3888

V. Fulfillment and shipping of the order

1. Ordered goods are delivered via a courier company within 1-2 business days from the date of shipment or collected in person at the company's premises.
- Products up to a width of 1600mm via the DPD courier company,
- Products over a width of 1600mm via the RABEN courier company
2. The order will be delivered to the address indicated by the Customer in the order. The online store is not responsible for non-delivery of goods or delay in delivery of the ordered goods or execution of the order, resulting from providing an incorrect or inaccurate address of the supplier.
3. Upon receipt of the shipment, the Customer should, if possible, check the package and the product received in the presence of the supplier for possible damage. It is advisable that in the event of damage to the parcel or goods, the Customer, if possible, refuse to collect the parcel and confirm the condition of the parcel in the presence of the courier, which will significantly facilitate the pursuit of complaints.
4. Desks over 1600mm wide are sent via the RABEN courier company and delivered to the first obstacle, eg cage door, curb, narrow gate, stairs, elevator etc. Due to the size of the product, the help of a second person is required to bring it in.
5. Changes to shipping or cancellation of the order are possible by contacting the store at:
6. The customer cannot cancel an order that has already been shipped.
7. The Store issues a proof of purchase for each order: a receipt or a VAT invoice.

VI. Warranty

The KRL wooden art company guarantees our products under the following conditions.
These warranty conditions shall apply as long as they do not conflict with the applicable national or European law with regard to the warranty provisions. The statutory warranty provisions apply in addition to this warranty. The provisions of this guarantee do not infringe the statutory provisions. This warranty does not deprive the Buyer of the rights he is entitled to under the statutory provisions regarding the withdrawal from the contract of sale and does not limit them or make it difficult to use them.

The condition for using the warranty is that the customer attaches a copy of the original bill to the device. In the case of private sale of KRL wooden art products to third parties, the guarantee may be transferred to third parties, provided that the original invoice is also provided for the sale. We do not provide a guarantee for goods received free of charge. The performance of the warranty services does not result in the extension or renewal of the warranty period.

We provide a 2-year warranty on desks, armchairs and accessories from the date of purchase.

If, during the above-mentioned warranty periods, defects occur that are not due to damage due to misuse, incorrect handling, changes to the device by the customer, or electrical or mechanical overloads, or if no repair has been attempted by the customer or a third party, we will replace or we will repair the device at our discretion. If a device which is identical in all respects is no longer available, we are entitled to replace it with a technically equivalent device. In the event that we are unable to fulfill the warranty in the manner chosen by us, we will refund the current value of the device in question. The warranty does not apply to changes to the software of the device or changes to external software with which the device interacts, if these changes were made by another company and are made after the device has been handed over to the user.

In order to implement the warranty, please contact us by phone at 531 579 768 or in writing to before sending the defective device and a copy of the invoice.

VII. Complaints

1. The Store makes every effort to ensure that the offered goods are free from defects and of full value. However, if, despite all efforts, the goods have physical or legal defects within the meaning of the Civil Code or are inconsistent with the contract, the Customer has the right to file a Complaint.
2. A complaint may be submitted by the Customer:

  • in writing to the following address: 3 Maja 22b Street (Gate 6), 55-200 Olawa
  • in electronic form via e-mail to the following address:

3. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) demand a method of bringing the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint - this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
4. In the event of defectiveness of the ordered goods, the Store is liable under the warranty for a physical defect of the goods, if it has been found within two years from the date of delivery of the goods to the Customer who is a consumer.
5. The customer who is an entrepreneur will lose the rights under the warranty if he has not inspected the goods in time and in the manner adopted for such things and has not notified the Store about the defect, and if the defect appeared only later - if he did not notify the Store immediately after it was discovered.
6. Complaints about defects arising during transport will be considered on the basis of the protocol drawn up at the courier and / or on the basis of a description and photos sent to the address
7. If the complaint is accepted, the Store will send the customer a full-fledged product (repaired or new) within 14 days of receiving the Complaint, and if it turns out to be impossible, will refund the full amount to the Customer in the manner indicated by him, e.g. to the bank account number provided by the Customer. If the complaint is not accepted, the goods will be returned to the Customer together with the justification for the complaint being unjustified.
8. The cost of shipping the goods to the Store is borne by the Customer. If the complaint is accepted, the store will refund the shipping costs to the Customer.
9. Differences between the visualization of the goods available in the Online Store resulting from the individual settings of the Customer's monitor (color, proportions, etc.) cannot be the basis for a complaint about the purchased goods in the Online Store

VIII. Withdrawal from the contract

1. Unless the order placed by the Customer was an individual order (due to a change in the dimensions of the product or patterns of the fabrics used), the Customer has the right to withdraw from the sales contract without giving any reason by submitting an appropriate written statement within 14 days from the date of receipt of the goods. In the event of the Customer withdrawing from the contract, the sales contract is considered void, and the mutual benefits of the Customer and the Store are reimbursed.
2. The right to withdraw from the contract does not apply if the goods were made to order, in accordance with the buyer's instructions (Article 38 of the Consumer Rights Act: "The right to withdraw from a contract concluded outside the business premises or remotely is not available to the consumer in relation to the contract, in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs ".)
3. The declaration of withdrawal from the contract, proof of purchase and the returned goods should be sent to the following address: 3 Maja 22b Street (Gate 6), 55-200 Olawa.
4. At the same time, please notify the Store of your intention to return the goods via e-mail:
5. The return of the goods should take place immediately, not later than within 14 days from the date of receipt of the goods in an unchanged condition, ie it cannot bear traces of use.
6. The shop immediately checks the product. If the goods meet the above-mentioned requirements, the Store will refund the funds using the same method of payment as used by the Customer.
7. The cost of shipping the goods to the Store is borne by the Customer. The store does not bear the costs related to the shipment of the goods to the customer also in the event of withdrawal from the sales contract by the customer.

IX. Personal data

1. The Customer's consent to the processing of personal data is voluntary, however, the lack of consent prevents the performance of the contract and the implementation of the order by the Online Store
2. Personal data is protected in accordance with the Act of August 29, 1997 on the Protection of Personal Data (ie of 2002, Journal of Laws No. 101, item 926, as amended) in a way that prevents access by third parties.
3. In accordance with the above-mentioned act, the Customer has the right to access his personal data, correct them, and request their removal.
4. The customer is responsible for providing false personal data.

X. Final Provisions

1. The presence of the goods on the website of the Online Store means the availability of the goods, but it does not mean the immediate shipment of the order, as it depends on the delivery date specified in the description of each product.
2. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other provisions of Polish law shall apply.
3. The Store is not responsible for failure to deliver a message sent to the e-mail address provided by the Customer, which may be caused by blocking or deleting messages by software installed on the computer used by the Customer or blocking by mail server administrators.
4. The Store reserves the right to make changes to the Regulations.
5. These Regulations are valid from 1.11.2018.